Refund and Returns Policy

Last Updated: 27/09/2023

1. Refund Eligibility

At iNative, we aim to ensure customer satisfaction and vendor compliance with our terms. This refund policy outlines the circumstances under which you may be eligible for a refund.

2. General Refund Principles

• Refunds are provided at the discretion of the vendor, in accordance with their own refund policy and our terms of service.
• Vendors are encouraged to clearly communicate their refund policies on their product listings.
• Requests for refunds must be submitted through our platform and should include relevant details and documentation.

3. Vendor Refund Policies

• Each vendor may have their own refund policy, which can vary.
• Customers should review the vendor’s refund policy on the product listing page before making a purchase.

4. Common Refund Scenarios

The following are some common refund scenarios:

• Product Not as Described: If a product is significantly different from what was described by the vendor, you may be eligible for a refund.
• Non-Delivery: If a product was not delivered within the specified time frame, you may be eligible for a refund.
• Damaged or Defective Product: If the product arrives damaged or is found to be defective, you may be eligible for a refund or a replacement.

5. Requesting a Refund

To request a refund:

• Log in to your account.
• Navigate to the order in question.
• Follow the instructions for requesting a refund.

6. Refund Processing

• Refund requests will be reviewed by the vendor.
• If approved, the refund will be processed through the same payment method used for the purchase.
• Refunds may take some time to process; please allow a reasonable period for the transaction to be completed.

7. Contact Us

If you have questions or concerns about the refund policy, please contact our support team at:

refunds[at]inative.store